Excellent first class service from start to finish! I have bought my last four cars from Hawthorns and their service and customer care just gets better and better. Polite, friendly, efficient and always prepared to go that extra mile (or two) to ensure satisfaction is guaranteed and achieved.
Ian T - Surrey
I cannot fault the service I received. The staff are so helpful and nothing is too much trouble. The car I bought is exactly what I wanted. All round very professional but with a personal touch. I would recommend them to everyone.
Shirley - London
Outstanding Customer Service from dedicated staff. Purchase of a Land Rover Freelander 2 SD4 HSE I rarely write reviews, but never before have I received such excellent service when purchasing a vehicle. James & Jason were extremely helpful and patient. I was kept informed of the status of the vehicle almost daily and James replied to my emails very promptly. James arranged for the test drive to be over a variety of road surfaces so I could truly evaluate the car. Phil, the Technician, was knowledgeable and did a superb job in preparing the car. He ensured every detail was attended to and the car arrived in fantastic condition, complete with a service. They even delivered the car to me. What more can one ask for. I would never even think of going elsewhere If I decided to purchase another vehicle. Oh, and the car. It is an absolute delight.
Robert G - Surrey
I have been to Hawthorns Farnham for car purchase & maintenance for years now! The friendly and experienced sales and mechanics team will take time to source the right car for the individual. I have bought 2 cars from them and have used the garage to service and maintain my cars for 11 years.
Jacqueline M - Surrey
Fabulous. Dan was really helpful as was James. Couldn't have asked for better.
Kate W - Hampshire
A courteous, knowledgable, professional and experienced team who give sound advice
Max H - Sussex
I was dealt with by James, Sales Manager, who could not have been more helpful. He is likeable, knowledgeable and attentive to every detail. Hawthorns is also a trading garage/service centre so the cars they sell will have been given a thorough examination and given any attention required prior to being sold. The car I bought was in very good condition and very well presented. The few minor imperfections I pointed out were all rectified prior to the sale, I could not have asked for more. The car was at the top end of suggested pricing but given the condition, service, attention to detail and the fact that alloys had been refurbished, new tyres had been fitted, marks to the leather were repaired and a full service was carried out (in line with manufacturer requirements) prior to me taking the car I honestly felt like I got an excellent deal. I also traded in my car at a very fair price which made the sale even easier. I honestly cannot fault Hawthorns at all
Daniel G - Surrey
It is clear that Hawthorns value their customers and go to great lengths to ensure a first class sales and after sales service. They have an excellent service department too and ensure their cars are 100% ready to go.
David U - London
From start to finish, James was the epitome of professionalism, patience and help. My wife and I were made to feel very welcome in the showroom and were supported fully during the entire transaction. Despite our asking numerous questions, and probably being their most demanding customers, James exceeded our expectations by, not only addressing these, but also sorting out some other issues for us without being asked. We would definitely recommend Hawthorns Cars Ltd to others - and have done this already! Thanks to James and his colleagues for everything they have done for us to make our purchase of a great car go so smoothly
Sean M - Surrey
It has been very easy to buy from Hawthorns Cars Limited. Their agents are friendly and a lot of attention is given to the cars on sale. You are not rushed to buy, and you continue to get attention from them even when you have made your purchase. Well recommended.
Patrick S - Oxfordshire
We recently purchased an Audi from Hawthorn Cars Ltd. They went out of their way to make the experience a pleasure and we have nothing but praise and thanks for the care and attention shown to us. Needless to say we are also delighted with the car.
James G - Surrey
Hawthorns are refreshingly professional, honest, helpful and delightful to deal with. They went out of their way to accommodate me and my foibles when I purchased a car from them recently - probably the least expensive one they had. Having looked for many months for a good car and seller, I carefully researched the car I was interested in, and the company before viewing. Apart from the 2 negative reviews on one site that were clearly contrived and didn’t ring true, the other reviews were written with genuine variation and content, giving a more reliable view. Clearly, Hawthorns’ attention to detail and eagerness to provide exceptional service doesn’t stop the minute you sign on the dotted line, and they were happy to entertain my additional requirements and the inconvenience it caused them. A very rare company with friendly, likeable and helpful staff who understand the importance of good customer service, transparency and timely communications. Perfect.